Shipping and delivery
Jewell Parade
Shipping
All orders are shipped [confirm shipping charges and courier]. Each piece is carefully checked and packed in [confirm jewellery packaging] before dispatch.
If your order is lost, arrives damaged or appears to have been tampered with, please contact hello@jewell-parade.com promptly. We will investigate with the delivery provider and arrange an appropriate resolution in accordance with your consumer rights.
Items marked “ready to ship” or available in stock are usually dispatched the same or following business day.
Made-to-order pieces are individually crafted and generally require 4–8 weeks to produce. Please confirm this timeframe before publication. Any product-specific production timeframe will be stated on the product page or in your written order confirmation.
Production and delivery timeframes are estimates. If a significant delay occurs, we will contact you.
Duties and Taxes
The currency and any applicable taxes or shipping charges collected by Jewell Parade will be shown at checkout or on your invoice.
Australian Orders
Where applicable, GST is included in the displayed price. Orders delivered within Australia do not attract import duties.
International Orders
International duties and taxes depend on the destination country and the shipping arrangements applicable to your order.
Any import charges payable by the customer should be disclosed before purchase. For questions about international delivery, contact hello@jewell-parade.com.
Change-of-Mind Exchanges
If you change your mind, you may request an exchange for another item or a store credit by contacting hello@jewell-parade.com within 14 days of receiving your order.
Items must be unworn, unused and in their original condition, with proof of purchase and original packaging.
Please contact us before returning an item so we can provide the return address and instructions. Jewellery must be securely packed in its original packaging or a sturdy protective box. Please do not send jewellery in an envelope, as this may not adequately protect it during transit.
For change-of-mind exchanges, customers are responsible for return shipping and any disclosed shipping costs for the replacement item. Any difference in product price will be payable or issued as store credit, as applicable.
Chains and necklaces are not eligible for change-of-mind exchanges, including exchanges relating to chain length. This does not affect your rights if an item is faulty, incorrectly supplied or does not match its description.
Any applicable duties or charges associated with an international change-of-mind return are the sender’s responsibility. Please contact us before sending an international return so we can advise on the appropriate documentation.
Faulty or Incorrect Items
Our products come with guarantees under the Australian Consumer Law that cannot be excluded.
If you believe your item is faulty, incorrectly supplied or does not match its description, contact hello@jewell-parade.com with your order details, a description of the issue and photographs where helpful.
For a major failure, you are entitled to choose a refund or replacement. For other failures, we will provide a remedy in accordance with the Australian Consumer Law.
Where an item is confirmed to have a fault covered by consumer guarantees, we will cover reasonable return shipping costs.
There is no blanket 30-day limit on claims under the Australian Consumer Law.
Wear, Damage and Jewellery Care
Jewellery may show signs of wear over time. Damage caused by accidents, misuse, improper care or normal wear is generally not a manufacturing fault.
Examples may include:
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Chains, clasps or earring fastenings damaged by pulling or impact.
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Gemstones, diamonds or pearls damaged by impact or improper care.
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Rings bent or misshapen through pressure or accidental damage.
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Surface scratches or abrasion from regular wear.
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Oxidisation or discolouration associated with material characteristics, exposure or care.
These issues are assessed individually. Their appearance does not automatically exclude a manufacturing fault or a remedy under consumer law.
For assessment or repair enquiries, contact hello@jewell-parade.com.
Sale Items
Sale items are final sale for change-of-mind purposes and are not eligible for change-of-mind refunds or exchanges.
Resizing availability and any associated charges will be stated on the product page or confirmed before purchase.
Sale items retain the same statutory consumer guarantees as full-price items. Any known defects will be disclosed before purchase.
Order Cancellation
If you wish to cancel an order, email hello@jewell-parade.com within 12 hours of placing it, including your order number or invoice details.
If your order has already been dispatched, our change-of-mind policy will apply.
For custom or made-to-order pieces, cancellation may no longer be available once production has commenced. Any cancellation conditions and treatment of deposits will be disclosed in writing before you confirm your order.
Where cancellation is agreed after work has begun, any amount retained will reflect reasonable costs already incurred and applicable law. These conditions do not affect your rights where we fail to fulfil the order or meet consumer guarantees.
Completed Orders with Unpaid Balances
When your order is complete, we will notify you and advise when the remaining balance is due.
If a balance remains unpaid, we will make reasonable attempts to contact you and provide written notice before taking further action.
Any proposed cancellation, resale or retention of a deposit will be handled in accordance with the terms agreed before purchase and applicable law. Completed pieces and deposits are not automatically forfeited after a set period.
If you need to discuss payment or collection arrangements, contact hello@jewell-parade.com.
Purchases from Stockists
This policy applies to purchases made directly from Jewell Parade through our website, by email or in person.
For purchases made through an independent stockist or third-party retailer, please contact the retailer directly about its shipping and change-of-mind policies.
Your statutory consumer rights continue to apply to purchases from stockists.
Contact
For shipping, exchanges, returns, cancellations or repairs, please email: